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Trove - Developer Liasion

Trove Defiance and Defiance 2050 Documentation Data Science Liaison Press Contact
  • Updated and maintained the Customer Support processes and knowledge compendiums using JIRA, and Confluence.
  • Acted as the point of contact between the customer service department and the game production teams to implement policies for future content updates
  • Generated and presented weekly quantitative reports regarding Customer Service inquiries to the game production teams to provide actionable feedback.
  • Wrote player facing copy for both in-game messaging and the Customer Support Knowledge Base for live issues using proprietary tools and Zendesk.
  • Represented Trion Worlds to journalists at GDC 2017, E3 2018, and Gamescom 2018